Non-Discrimination and Language Assistance

Southern New Hampshire Health System’s Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement.

Discrimination is Against the Law

Southern New Hampshire Health System (SNHHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex characteristics, intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes. SNHHS does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

SNHHS: 

  • Provides people with disabilities with reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as: 
    • Qualified sign language interpreters (live or video-remote interpreters (VRI)). 
    • Written information in other formats (ie, large print, audio, accessible electronic formats). 
  • Provides free language assistance services to people whose primary language is not English or who have limited English proficiency, which may include: 
    • Qualified interpreters (live, audio-remote interpreters, or video-remote interpreters). 
    • Information written in other languages.      

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, work with your care team or, 603-577-2000, or TTY 603-883-6983. 

Interpreter Services 

For patients who are deaf, hard of hearing, or have limited vision, The Medical Center will obtain sign language or other interpreters or Personal Readers if needed.  

NexTalk, a remote video interpreting system for American Sign Language is readily available throughout the hospital. Auxiliary devices available to meet your needs include Pocket Talker Personal amplifiers, magnifying sheets, Closed Caption Television, Teletypewriter (TTY) equipment, and a public videophone. 

Several ASL Videos are available for inpatients:  

  • Important Information for your Hospital stay 
  • Patient Orientation 
  • Advanced Care Planning 
  • ICU Orientation 

For more information, please call 603-577-2000 or email communication.services@snhmc.org. For TTY (hearing impaired only), please call 603-883-6983. 

If you believe that SNHHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator by emailing: civilrights@snhhs.org, calling our Patient Relations Department at 603-577-2196 or mail to: 8 Prospect Street, Nashua, NH 03060 Attn: Patient Relations. 

You can file a grievance in person or by mail, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD) 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html