Non Discrimination and Language Assistance

Southern New Hampshire Health System’s Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement:

Discrimination is Against the Law.

Southern New Hampshire Health System (SNHHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex characteristics, intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes. SNHHS does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

SNHHS: 

  • Provides people with disabilities with reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters (live or video-remote interpreters (VRI)).
    • Written information in other formats (ie, large print, audio, accessible electronic formats).
  • Provides free language assistance services to people whose primary language is not English or who have limited English proficiency, which may include:
    • Qualified interpreters (live, audio-remote interpreters, or video-remote interpreters).
    • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, work with your care team or, 603-577-2000, or TTY 603-883-6983.

If you believe that SNHHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator by emailing: civilrights@snhhs.org, calling our Patient Relations Department at 603-577-2196 or mail to: 8 Prospect Street, Nashua, NH 03060 Attn: Patient Relations.

You can file a grievance in person or by mail, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html